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M&D Distributors' Shipping Policy

Per UPS' website: "Effective March 26, 2020 and until further notice, we have suspended the UPS Service Guarantee (also referred to as the UPS Money Back Guarantee) for all shipments from an origin to any destination. For all U.S. origin shipments, the service Guarantee suspension became effective as of March 24, 2020."

Please read more about how UPS is respond to Coronavirus here.

M&D exclusively ships via UPS, FedEx and USPS on all orders considered non-truck freight.  We ship primarily to the 48 contiguous states, which excludes Hawaii, Alaska, Puerto Rico and the U.S. Virgin Islands and also excludes all other international destinations. For shipping outside of the 48 contiguous United States, you will be required to ship to a freight forwarder, to pay shipping, and to pay all customs fees.

* In most cases M&D only needs one address, as long as your product is shipping to the same location as your billing information.  In order to eliminate credit card fraud, your billing information must match the credit card you provide.  If you want to ship to an address different from your billing address, we require a copy of your driver’s license faxed to 713-928-8154 or emailed to ecominfo@mddistributors.com.

Shipping Times & Details:

  • Most products ordered will ship within 1-3 business days. Some exceptions may include back ordered and/or direct ship items. M&D has numerous shipping points across the country allowing us to reach 90% of the U.S within 2 days.
  • Non-stock, special order and out of stock items may take 1-2 weeks to be received. If you would like to check inventory or estimated ship date please contact us toll-free at 800-658-9333.
  • Although we take great pride in delivering products quickly, we only guarantee product arrivals on expedited shipping for products that are in stock.
  • M&D is not responsible for shipping delays due to weather, unforeseen incidents, transportation providers’ delays, or other Acts of God.
  • 10% off Ground Shipping and 2nd Day Air Shipping on all online orders shipping to applicable areas. 50% off Next Day & 2nd Day Air for all online orders shipping to applicable areas..
  • Free Shipping may become available on specially marked products on M&D’s website. This free shipping offer is good only to US addresses in the 48 contiguous states, which excludes Hawaii, Alaska, Puerto Rico and the U.S. Virgin Islands. This offer does not apply to truck freight items.
  • Please be aware, expedited shipping options will NOT ship out on Saturday, Sunday, and holidays. M&D facilities are closed during these time periods. These shipments will be shipped during the next business day. Additionally, weekend UPS deliveries for orders placed before the cut-off time on Friday afternoon are subject to UPS guidelines and are not guaranteed for all areas.
  • Outside of the 48 contiguous Unites States, customers are responsible for all shipping and customs fees. This includes all Hawaii, Alaska, Puerto Rico, the U.S. Virgin Islands, Mexico, Canada, and all other international destinations.
  • For ordering products that require shipping outside of the 48 contiguous United States, please contact M&D Distributors directly and toll-free at 800-658-9333.

* APO/FPO Shipping (Military Address) – M&D cannot ship product directly to APO or FPO addresses because we exclusively use UPS/Fed Ex for shipments and they do not allow shipments to these addresses.  As an option, you may want to consider shipping to a stateside street address and then sending the package to the APO/FPO address overseas via the US Postal Service.