Freight Charges are typically not refundable.
M&D requires a Returned Goods Authorization Number (RGA#) for any item returned to M&D. To start the returned goods process, email us your information to returnedgoods@mddistributors.com or call us toll-free at 800-658-9333. RGA#'s are only valid for 30 days. After 30 days, please request a new RGA approval number.
Defective Items
In the event an item arrives in an unacceptable condition as a result of a manufacturer defect, M&D will work diligently to resolve the issue. Follow our Return Procedure to easily handle all returns.
Damaged Items
M&D uses UPS, FedEx and USPS and they all perform well, however, in the event a package appears damaged during shipping, please contact us to get the replacement process started.
Exchanges
Items in new condition (including original packaging, paperwork, hardware and instructions) may be returned for exchange. No restocking fee will be charged on exchanges.
Warranty
M&D extends the manufacturer’s warranty for all products, and we offer a 12 month unlimited mileage warranty for M&D re-manufactured products. (See M&D Remanufactured Warranty Policy below)
If you need warranty assistance on any product you’ve purchased, please contact us toll-free at 800-658-9333 or warranty@mddistributors.com and we will walk you through the warranty process. We are here to help.
Email us at returnedgoods@mddistributors.com
